Frequently Asked Questions


 

Q. When I enter my username and account number on the online bill pay page, nothing happens when I click on submit.

A. There can be a couple reasons for this to occur.

1. If you are using Internet Explorer, be sure to turn compatibility view mode all websites. To do this, open Internet Explorer and click on Tools-Compatibility View Settings and check the box for “Display All Websites in Compatibility View.”

2. Once you have received your email with your username and password to access our site, it may take up to 24 hours for that to be entered into our online bill pay customer database.

Q. I receive an error message that says, “To view this page, your browser must be configured to accept third-party cookies.”

A. Cookies must be enabled for the web browser you are using. To learn more about cookies and how to enable them, please refer to this link.

Q. How long does it take to have a payment applied to my account after I submit payment information?

A. Payments made from this site are generally made the next business day, but due to timing issues, can take up to two business days to be applied.

Q. I am still having problems or have a different question and not sure what else to try.

A. Click here to submit your question to our technical support department.